Refund Policy

1. Overview

At IPTV Mauritius, customer satisfaction is our priority. We encourage all new customers to request a free trial before purchasing a subscription to ensure the service meets their expectations.

By purchasing a subscription, you agree to the terms outlined in this Refund Policy.

2. Free Trial

We offer a free trial so customers can test our IPTV service before making a purchase.

We strongly recommend using the trial to verify device compatibility, streaming quality, and overall performance.

3. Refund Eligibility

A refund may be considered only if:

The service cannot be activated due to a verified issue on our side.
We are unable to resolve a technical problem after providing reasonable support.
The purchased service cannot be delivered as advertised.

Each request is reviewed individually.

4. Non-Refundable Situations

Refunds will not be issued for:

Changing your mind after purchasing.
Device incompatibility after a successful free trial.
Poor internet connection or local network issues.
Incorrect device setup.
Failure to read the product description before purchasing.
Temporary interruptions caused by maintenance or third-party providers.

5. Technical Support

If you experience any issues with your subscription, please contact our support team before requesting a refund.

Most problems can be resolved quickly through our technical support.

6. Refund Requests

To request a refund, please contact us with:

Your order details
Your email address
A description of the issue

Our team will review your request and respond as soon as possible.

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice.

The latest version will always be available on this page.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact our support team through our Contact page or WhatsApp.